Careers

HelpMeSee is a non-profit social enterprise working to end the global health crisis of cataract blindness. Through a focus on surgical training and technology innovation, HelpMeSee is building a sustainable solution to the leading cause of blindness.

HelpMeSee’s unique model combines working with partner surgeons, effective use of technology for training and community mobilization, and working together with local partners to increase access to cataract treatment. Our partner surgeons deliver low-cost, high-quality Manual Small Incision Cataract Surgeries (MSICS) to adults and children in the developing world. 

For more information about a specific position, please e-mail jobs@helpmesee.org, or feel free to contact us at any of our global offices.

We are committed to building a world-class team dedicated to our mission. We invite you to explore our current openings listed below.

HelpMeSee is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state, or local laws.

The Director of Donor Services is responsible to provide the best customer services and engagement of the donors to become loyal supporters of HelpMeSee. The key areas of the position are Direct Mail/Direct Response, Face-to-Face recruitment, and Digital Acquisition and cultivation of donors. The Director of Donor Services is responsible to ensure appropriate data entry and management of the donor management system; to track, report and analyze results; and to provide regular reports to management. Additionally, the Director of Donor Services is responsible for strategically growing the annual donor base for HelpMeSee and managing all aspects of the donor stewardship program for both new and continual donors.

Job Responsibilities

Fundraising Operations

  • Manage donor database CRM and gift processing systems, including caging company and credit card processor
    • Provide support for Major Donors/Gifts through the donor database  
    • Function as the custodian of the donor database and also maintain donor database, including scrubbing, flagging, data input, merge/purge, segmentation and list pull reporting and analysis
    • Support HelpMeSee’s worldwide donor database
  • Actively monitor data management system to ensure accurate entry of donor information, gift processing and reporting of all transactions
  • Work with Development team to compile reports on fundraising efforts to track and make improvements to performance
    • Analyze donor data and figures to measure weekly/monthly/quarterly performance of all fundraising programs; evaluate if performance benchmarks have been met or not and determine why any benchmarks have not been met. Report information to HelpMeSee senior staff.
  • Manage and supervise all logistics of Donor Services  
  • Direct, manage and oversee operations of the three major areas of:
    • Digital Marketing
    • Direct Mail Program
    • Face to Face Fundraising Program  
  • Work with Accounting Department to ensure that all data analysis is being done accurately and on a timely basis
  • Manage agency relationships, including caging company, database provider and creative services agency
  • Review and track direct response budgets, projections and direct the approval processes
  • Review and track invoices, payments, and reconciliations; and ensure that all approval processes are adhered to
  • Ensure that all fundraising contracts are strictly adhered to; to review fundraising related contracts and amendments as needed
  • Serve as fundraising operations liaison and communicate with various vendor agencies on a daily basis
  • Coordinate state marketing registration processes
  • Ensure efficient and effective fundraising operations by streamlining work processes, utilizing technology as appropriate and implementing best practices
  • Recommend to HelpMeSee leadership and provide financial justification for annual budget; manage program financials; ensure that acceptable metrics are achieved
  • Maintain up-to-date records as needed

Donor Acquisition

  • Develop and implement a strategic plan for both renewal and acquisition sides of the direct mail program, and a plan for retaining existing donors  
  • Manage the design and production of all direct mail communications  
  • Oversee and monitor face to face fundraising campaign. Collaborate with face to face vendor on the creation of solicitation pitches and collateral materials  
  • Direct Digital Marketing Manager on the development and execution of HelpMeSee’s digital strategy, focusing on digital acquisition, email communications and online giving  
  • Coordinate the implementation of integrated marketing campaigns among the three acquisition channels of direct mail, face to face and digital.
  • Develop and maintain integrated direct response KPI dashboard
  • Analyze donor data and figures to measure weekly/monthly/quarterly performance of all fundraising programs; evaluate if performance benchmarks have been met or not and determine why any benchmarks have not been met

Donor Stewardship and Engagement

  • Develop strategy and materials for ongoing communication and stewardship of new and current donors
  • Manage and oversee the Donor Engagement Manager on all day to day stewardship activities including acknowledgment letters, responding to emails and answering phone calls.
  • Create stewardship plans for engaging new donors and retaining current donors
  • Work with the Director of Individual Giving if needed to help identify donors who are capable of giving $1,000 or more annual gifts
  • Recommend and implement approved strategies to address donor issues, engagement and cultivation
  • Manage online engagement for monthly giving

​Details

Start date: Immediate
Location: New York City office
Education requirements: Bachelor’s Degree / Master’s Degree
Employment type: Full-Time
Compensation: Salary based on experience
Job function: Global Nonprofit Organization / Global Health / Fundraising / Marketing

*Candidates should be legally authorized to work in the U.S.

How to Apply

Please email cover letter and resume to jobs@helpmesee.org with the email subject heading as follows: “HelpMeSee Director of Donor Services”. Please include minimum salary expectations.

The Senior Direct Mail Marketing (DMM) Manager will oversee HelpMeSee’s direct mail fundraising program and any associated campaigns, etc. This position is expected to ensure the delivery of growing net revenue from the direct mail fundraising program, to acquire new donors, cultivate and retain donors, and overall strategically plan and execute daily operations to establish a robust direct mail program. This position will provide progress reports to executive management on a timely basis and will find innovative ways to make the direct mail program successful. This position will work with other fundraising and marketing team members.

Job Responsibilities

  • Support development and execute overall strategic plan and direction for the direct marketing fundraising program – acquisition and renewal direct mail  
  • Establish and execute plan for acquiring new donors and retaining existing donors through the direct mail program
  • Manage the design and production of all direct mail communications  
  • Direct and manage the execution of the multi-channel programs, including donor renewal and acquisition; lapsed reactivation; tribute giving; monthly giving; match giving; etc.  
  • Effectively manage internal and external resources including full-service agency of record (if any)
  • Ensure efficient and effective operations by streamlining work processes, utilizing technology as appropriate and implementing best practices
  • Serve as HelpMeSee’s direct marketing subject matter expert by keeping abreast of industry best practices  
  • Recommend to HelpMeSee leadership and provide financial justification for annual budget; manage program financials; ensure that acceptable metrics are achieved  
  • Analyze donor data and figures to measure weekly/monthly/quarterly performance of direct mail program; evaluate if performance benchmarks have been met or not and determine why any benchmarks have not been met  
  • Recommend new acquisition channels and fundraising opportunities (ie. mobile, face-to-face, etc.)
  • Develop and mentor direct reports  
  • Develop and maintain integrated direct response KPI dashboard
  • Maintain up-to-date records and produce timely progress reports for management
  • Help coordinate the implementation of integrated marketing campaigns among direct mail, face to face, digital, etc.
  • Other tasks as needed

​Qualifications

  • Understanding of and commitment to HelpMeSee’s mission
  • At least five years’ non-profit direct response fundraising experience and experience managing supplier partners; agency experience is a plus
  • 2+ years’ management / supervisory experience preferred  
  • Excellent project management and vendor management skills
  • Excellent attention to detail
  • Excellent written and oral communication skills  
  • Ability to prioritize, multi-task, meet deadlines and thrive in a fast-paced and entrepreneurial environment
  • Ability to work both independently and collaboratively as a team
  • Strong computer skills and ability to use existing technology to achieve desired results
  • Strong analytical skills and able to review and interpret data, budgets, etc.  
  • Experience with customer relationship management software (CRM) is a plus  
  • Punctuality and timeliness in meeting deadlines and fulfilling delegated responsibilities
  • Independent and effective decision making skills

Details

Start date: Immediate
Location: New York City office
Education requirements: Bachelor’s Degree / Master’s Degree
Employment type: Full-Time
Compensation: Salary based on experience
Job function: Global Nonprofit Organization / Global Health / Fundraising / Marketing
* Candidates should be legally authorized to work in the U.S.

How to Apply

Please email cover letter and resume to jobs@helpmesee.org with the email subject heading as follows: “HelpMeSee Senior DMM Manager”. Please include minimum salary expectations.

The Regional Director of Major Gifts identifies, engages, cultivates, solicits, and stewards current and prospective individual, corporate and foundation donors in engaging and expanding their financial support of the work of HelpMeSee. The Regional  Director will be focusing on broadening and building the brand of HelpMeSee and the cultivation and solicitation of the financial institutions and corporations in Manhattan and the surrounding Tri-State area. S/he is responsible for meeting an annual revenue target by building and working with a portfolio of donors and prospects to secure major gift commitments of $25,000 and higher. The Regional Director also assists and supports a team to ensure the consistent and effective implementation of donor cultivation and solicitation strategies to reach the major gift team’s collective revenue goal.

As a member of Leadership Team, s/he works directly to the Senior Director of Development works closely with the CEO as well as board members and other volunteer leadership. S/he collaborates with colleagues in development operations, membership, high-level giving, and communications. This is an exciting opportunity to work with a talented, high-energy team of professionals who are making a difference in the global healthcare field.

It is important to understand that this is not an “office job.” Rather, s/he will spread the vast majority of time meeting and arranging to meet prospects in the field at their places of business to provide succinct, professional, and informative presentation on HelpMeSee’s work and why they should join in ending blindness caused by cataract.

Job Responsibilities 

  • Develop and execute personalized solicitation strategies for each donor/prospect, including financial institutions and corporations in the greater New York area (Tri-State area), in building a portfolio with information about specific initiatives, coordinating  each task, and establishing target dates for each purposeful action; track activities and information in CRM.

  • Collaborate with staff in other departments, to create customized solicitation plans and proposals matching the objectives of the organization and interests of the donor or prospect.

  • Prepare and conduct donor briefings for Senior Management assigned visits or solicitations.

  • Effectively support the major gifts team, including assistance with donor strategies, providing opportunities for personal and professional growth through regular performance reviews, guidance, and encouraging training while presenting new techniques and recruiting/hiring staff as needed.

  • Assist to monitor budgets to align major gifts team resources and programs with organizational goals.

  • Experienced and persistent in face to face solicitation, cold calls and drop ins at their place of work to secure face to face appointments.

  • Identify high potential prospects and participate in their solicitation as necessary.

  • Assist in the implementation and management of various campaigns, including managing campaign prospect lists, prospect research, prospect tracking and soliciting campaign gifts, along with recruiting and managing campaign volunteers.

  • Build and maintain a portfolio of 150 current and prospective major donors with a focus on $25,000 level gifts and above.

  • Conduct a significant number of qualified contacts per month with donors and prospects to form and strengthen relationships for long-term.

  • Prepare personalized materials for face-to-face meetings or other donor interactions.

  • Meet minimum annual fundraising goal, as specified in annual budget and work plan, including both unrestricted revenue targets.

  • Write reports following donor contact; record and enter contact reports and other information about donors in CRM.

  • Assist with and drive planning of ongoing donor cultivation and engagement strategies using opportunities such as small cultivation events and volunteer meetings.

  • Drive implementation of prospect discovery and qualification system; contacting and qualifying high-capacity prospects identified through screenings.

  • Define and monitor a set of performance metrics to evaluate major gift program success including portfolio potential, strategies, and execution.

  • Coordinate bi-annual review of the major gift team portfolio.

  • Stay current with major gift trends and best practices, using industry data to make strategic decisions.

  • Enthusiastically participate in department meetings, organization-wide meetings and activities, and staff committees.

  • Perform other fundraising duties and special projects in support of the HelpMeSee mission, as needed, as a member of the Leadership Team.

Qualifications

  • A Bachelor’s Degree and a minimum of 5 years of significant high value face to face sales or fundraising experience. Or an appropriate combination of education and at least 10 years of relevant experience in sales in a confidential environment to a sophisticated audience, will be considered.

  • Direct pharmaceutical sales or similar sales background is preferred.

  • History of closing five and six-figure gifts or sales/ marketing accounts, including the ability to evaluate, qualify and move prospects through the identification, cultivation and solicitation cycle.

  • Experience interacting with high-net worth individuals and the ability to maintain a high level of confidentiality.

  • Previous supervisory experience of gift officers desired, including assisting with strategies and helping track metrics.

  • Excellent communication skills coupled with strong writing and presentation skills.

  • Understanding and knowledge of budgeting processes.

  • Understanding of gift procedures, including restrictions and donor crediting.

  • Proficiency with donor database/CRM applications.

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint).

  • High-energy level, flexible and self-motivated, with the ability to work both independently and supervise a team.

  • Excellent planning and organizational skills, ability to prioritize, and manage time efficiently.

  • Willingness and ability to travel frequently, outside of normal work hours, to meet donors and attend functions; amount varies depending on portfolio.

  • Commitment and empathy for the poor and the blind.

  • Personal commitment to the HelpMeSee mission.

Details

Start date: Immediate
Location: New York Metropolitan Area  
Education Requirements: Bachelor’s Degree plus experience; or Equivalent
Employment type: Full-Time
Compensation: Salary based on experience
Job function: Global Nonprofit Organization / Global Health / Fundraising / Major gifts, corporate and foundation relations, high net worth donor acquisition and cultivation to include planned giving, matching gifts, and corporate social responsibility initiatives.

* Candidates should be legally authorized to work in the U.S.

** Must have valid Driver’s license

How to Apply

Applications will be considered immediately. Applicants should submit a resume, cover letter and salary requirements to steven@helpmesee.org with “Regional Director of  Major Gifts” in the subject line. No phone calls please.

UN Delegate Program

HelpMeSee is accredited by the United Nations Economic and Social Council (ECOSOC) and has gained special consultative status. This provides us with access to not only ECOSOC, but also to its many subsidiary bodies, various human rights mechanisms of the UN and special events organized by the General Assembly. Along with other NGOs we are able to contribute to a number of activities such as information dissemination, awareness raising, developmental education, policy advocacy, joint operational projects, participation in intergovernmental processes and contribution of services and technical expertise.

HelpMeSee is creating a UN Delegate Program within which university students both in New York and Geneva can participate. Students passionate about international affairs, humanitarian work or NGO development will have the opportunity to represent HelpMeSee in front of different United Nations bodies from the Economic and Social Council in New York to the World Health Organization in Geneva, thus having the possibility to use their knowledge and skills on a global platform.

Job Responsibilities

  • Responsible for upholding the HelpMeSee name and mission in front of the United Nations body.
  • To speak on behalf of HelpMeSee on various issues ranging from healthcare financing to blindness.
  • To be well-read and knowledgeable on the general background, mission, vision, current projects and future projects of HelpMeSee.  
  • To comfortably deliver prepared or spontaneous speeches on behalf of HelpMeSee at United Nations meetings.
  • To take thorough notes during every meeting at the United Nations.  
  • To provide detailed reports through the various communication channels provided.  
  • To follow-up on pending action items.

Qualifications

  • Need to be available to travel  
  • Shows interest and involvement in international affairs and NGO development  
  • Experience working in a multi-cultural environment  
  • Excellent document drafting/writing, written and oral communication skills  
  • Excellent English verbal, written skills  
  • Punctuality and timeliness in meeting deadlines and fulfilling delegated responsibilities  
  • Fluency / proficiency in other languages is strongly preferred
  • Must dedicate at least 6 months to position*  
  • Must be available to attend specified United Nations meetings  
  • Must be comfortable with public speaking
  • Past experience in Model United Nations is a bonus

Details

Education requirements: Bachelor’s Degree / Master’s Degree in progress
Employment type: Part-Time
Compensation: Paid by hourly rate – Please provide minimum hourly rate expectations
Job function: Global Nonprofit Organization / Global Health / Programs and Campaigns
*Start date: Immediate 

How to Apply 

Please email cover letter and resume to jobs@helpmesee.org with the email subject heading as follows: “HelpMeSee Representative to the UN”.