Careers

HelpMeSee is a non-profit social enterprise working to end the global health crisis of cataract blindness. Through a focus on surgical training and technology innovation, HelpMeSee is building a sustainable solution to the leading cause of blindness.

HelpMeSee’s unique model combines working with partner surgeons, effective use of technology for training and community mobilization, and working together with local partners to increase access to cataract treatment. Our partner surgeons deliver low-cost, high-quality Manual Small Incision Cataract Surgeries (MSICS) to adults and children in the developing world. Since 2012, HelpMeSee has supported nearly 250,000 sight-restoring procedures through partnerships across ten countries in Asia, Africa and Latin America.

We are committed to building a world-class team dedicated to our mission. We invite you to explore our current openings listed below.

For more information about a specific position, please e-mail jobs@helpmesee.org, or feel free to contact us at any of our global offices.


The Director of Donor Services is responsible to provide the best customer services and engagement of the donors to become loyal supporters of HelpMeSee. The key areas of the position are Direct Mail/Direct Response, Face-to-Face recruitment, and Digital Acquisition and cultivation of donors. The Director of Donor Services is responsible to ensure appropriate data entry and management of the donor management system; to track, report and analyze results; and to provide regular reports to management. Additionally, the Director of Donor Services is responsible for strategically growing the annual donor base for HelpMeSee and managing all aspects of the donor stewardship program for both new and continual donors.

Job Responsibilities

Fundraising Operations

  • Manage donor database CRM and gift processing systems, including caging company and credit card processor
    • Provide support for Major Donors/Gifts through the donor database  
    • Function as the custodian of the donor database and also maintain donor database, including scrubbing, flagging, data input, merge/purge, segmentation and list pull reporting and analysis
    • Support HelpMeSee’s worldwide donor database
  • Actively monitor data management system to ensure accurate entry of donor information, gift processing and reporting of all transactions
  • Work with Development team to compile reports on fundraising efforts to track and make improvements to performance
    • Analyze donor data and figures to measure weekly/monthly/quarterly performance of all fundraising programs; evaluate if performance benchmarks have been met or not and determine why any benchmarks have not been met. Report information to HelpMeSee senior staff.
  • Manage and supervise all logistics of Donor Services  
  • Direct, manage and oversee operations of the three major areas of:
    • Digital Marketing
    • Direct Mail Program
    • Face to Face Fundraising Program  
  • Work with Accounting Department to ensure that all data analysis is being done accurately and on a timely basis
  • Manage agency relationships, including caging company, database provider and creative services agency
  • Review and track direct response budgets, projections and direct the approval processes
  • Review and track invoices, payments, and reconciliations; and ensure that all approval processes are adhered to
  • Ensure that all fundraising contracts are strictly adhered to; to review fundraising related contracts and amendments as needed
  • Serve as fundraising operations liaison and communicate with various vendor agencies on a daily basis
  • Coordinate state marketing registration processes
  • Ensure efficient and effective fundraising operations by streamlining work processes, utilizing technology as appropriate and implementing best practices
  • Recommend to HelpMeSee leadership and provide financial justification for annual budget; manage program financials; ensure that acceptable metrics are achieved
  • Maintain up-to-date records as needed

Donor Acquisition

  • Develop and implement a strategic plan for both renewal and acquisition sides of the direct mail program, and a plan for retaining existing donors  
  • Manage the design and production of all direct mail communications  
  • Oversee and monitor face to face fundraising campaign. Collaborate with face to face vendor on the creation of solicitation pitches and collateral materials  
  • Direct Digital Marketing Manager on the development and execution of HelpMeSee’s digital strategy, focusing on digital acquisition, email communications and online giving  
  • Coordinate the implementation of integrated marketing campaigns among the three acquisition channels of direct mail, face to face and digital.
  • Develop and maintain integrated direct response KPI dashboard
  • Analyze donor data and figures to measure weekly/monthly/quarterly performance of all fundraising programs; evaluate if performance benchmarks have been met or not and determine why any benchmarks have not been met

Donor Stewardship and Engagement

  • Develop strategy and materials for ongoing communication and stewardship of new and current donors
  • Manage and oversee the Donor Engagement Manager on all day to day stewardship activities including acknowledgment letters, responding to emails and answering phone calls.
  • Create stewardship plans for engaging new donors and retaining current donors
  • Work with the Director of Individual Giving if needed to help identify donors who are capable of giving $1,000 or more annual gifts
  • Recommend and implement approved strategies to address donor issues, engagement and cultivation
  • Manage online engagement for monthly giving

​Details

Start date: Immediate
Location: New York City office
Education requirements: Bachelor’s Degree / Master’s Degree
Employment type: Full-Time
Compensation: Salary based on experience
Job function: Global Nonprofit Organization / Global Health / Fundraising / Marketing

*Candidates should be legally authorized to work in the U.S.

How to Apply

Please email cover letter and resume to jobs@helpmesee.org with the email subject heading as follows: “HelpMeSee Director of Donor Services”. Please include minimum salary expectations.

The Senior Direct Mail Marketing (DMM) Manager will oversee HelpMeSee’s direct mail fundraising program and any associated campaigns, etc. This position is expected to ensure the delivery of growing net revenue from the direct mail fundraising program, to acquire new donors, cultivate and retain donors, and overall strategically plan and execute daily operations to establish a robust direct mail program. This position will provide progress reports to executive management on a timely basis and will find innovative ways to make the direct mail program successful. This position will work with other fundraising and marketing team members.

Job Responsibilities

  • Support development and execute overall strategic plan and direction for the direct marketing fundraising program – acquisition and renewal direct mail  
  • Establish and execute plan for acquiring new donors and retaining existing donors through the direct mail program
  • Manage the design and production of all direct mail communications  
  • Direct and manage the execution of the multi-channel programs, including donor renewal and acquisition; lapsed reactivation; tribute giving; monthly giving; match giving; etc.  
  • Effectively manage internal and external resources including full-service agency of record (if any)
  • Ensure efficient and effective operations by streamlining work processes, utilizing technology as appropriate and implementing best practices
  • Serve as HelpMeSee’s direct marketing subject matter expert by keeping abreast of industry best practices  
  • Recommend to HelpMeSee leadership and provide financial justification for annual budget; manage program financials; ensure that acceptable metrics are achieved  
  • Analyze donor data and figures to measure weekly/monthly/quarterly performance of direct mail program; evaluate if performance benchmarks have been met or not and determine why any benchmarks have not been met  
  • Recommend new acquisition channels and fundraising opportunities (ie. mobile, face-to-face, etc.)
  • Develop and mentor direct reports  
  • Develop and maintain integrated direct response KPI dashboard
  • Maintain up-to-date records and produce timely progress reports for management
  • Help coordinate the implementation of integrated marketing campaigns among direct mail, face to face, digital, etc.
  • Other tasks as needed

​Qualifications

  • Understanding of and commitment to HelpMeSee’s mission
  • At least five years’ non-profit direct response fundraising experience and experience managing supplier partners; agency experience is a plus
  • 2+ years’ management / supervisory experience preferred  
  • Excellent project management and vendor management skills
  • Excellent attention to detail
  • Excellent written and oral communication skills  
  • Ability to prioritize, multi-task, meet deadlines and thrive in a fast-paced and entrepreneurial environment
  • Ability to work both independently and collaboratively as a team
  • Strong computer skills and ability to use existing technology to achieve desired results
  • Strong analytical skills and able to review and interpret data, budgets, etc.  
  • Experience with customer relationship management software (CRM) is a plus  
  • Punctuality and timeliness in meeting deadlines and fulfilling delegated responsibilities
  • Independent and effective decision making skills

Details

Start date: Immediate
Location: New York City office
Education requirements: Bachelor’s Degree / Master’s Degree
Employment type: Full-Time
Compensation: Salary based on experience
Job function: Global Nonprofit Organization / Global Health / Fundraising / Marketing
* Candidates should be legally authorized to work in the U.S.

How to Apply

Please email cover letter and resume to jobs@helpmesee.org with the email subject heading as follows: “HelpMeSee Senior DMM Manager”. Please include minimum salary expectations.

UN Delegate Program

HelpMeSee is accredited by the United Nations Economic and Social Council (ECOSOC) and has gained special consultative status. This provides us with access to not only ECOSOC, but also to its many subsidiary bodies, various human rights mechanisms of the UN and special events organized by the General Assembly. Along with other NGOs we are able to contribute to a number of activities such as information dissemination, awareness raising, developmental education, policy advocacy, joint operational projects, participation in intergovernmental processes and contribution of services and technical expertise.

HelpMeSee is creating a UN Delegate Program within which university students both in New York and Geneva can participate. Students passionate about international affairs, humanitarian work or NGO development will have the opportunity to represent HelpMeSee in front of different United Nations bodies from the Economic and Social Council in New York to the World Health Organization in Geneva, thus having the possibility to use their knowledge and skills on a global platform.

Job Responsibilities

  • Responsible for upholding the HelpMeSee name and mission in front of the United Nations body.
  • To speak on behalf of HelpMeSee on various issues ranging from healthcare financing to blindness.
  • To be well-read and knowledgeable on the general background, mission, vision, current projects and future projects of HelpMeSee.  
  • To comfortably deliver prepared or spontaneous speeches on behalf of HelpMeSee at United Nations meetings.
  • To take thorough notes during every meeting at the United Nations.  
  • To provide detailed reports through the various communication channels provided.  
  • To follow-up on pending action items.

Qualifications

  • Need to be available to travel  
  • Shows interest and involvement in international affairs and NGO development  
  • Experience working in a multi-cultural environment  
  • Excellent document drafting/writing, written and oral communication skills  
  • Excellent English verbal, written skills  
  • Punctuality and timeliness in meeting deadlines and fulfilling delegated responsibilities  
  • Fluency / proficiency in other languages is strongly preferred
  • Must dedicate at least 6 months to position*  
  • Must be available to attend specified United Nations meetings  
  • Must be comfortable with public speaking
  • Past experience in Model United Nations is a bonus

Details

Education requirements: Bachelor’s Degree / Master’s Degree in progress
Employment type: Part-Time
Compensation: Paid by hourly rate – Please provide minimum hourly rate expectations
Job function: Global Nonprofit Organization / Global Health / Programs and Campaigns
*Start date: Immediate 

How to Apply 

Please email cover letter and resume to jobs@helpmesee.org with the email subject heading as follows: “HelpMeSee Representative to the UN”.